This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird nebula windows 10 corrupts PDF files - Outlook.com account

  • 5 replies
  • 0 have this problem
  • Last reply by sr

more options

Problems with Thunderbird Nebula corrupting PDF Files continue. When receiving the same email on the same computer in the same place at similar times, Thunderbird randomly corrupts the attachments, while the same email and its attachments are displayed correctly in the Outlook App of Windows and on the phone. Yesterday Thunderbird has downloaded a PDF file which could be opened but some fields in it were shown as blank while they were correctly filled in, today a complete sales Offer in PDF is corrupted and cannot be opened. Fortunately Outlook does not cause this problem. If not fixed , this will become a blocking issue for the use of Thunderbird

Problems with Thunderbird Nebula corrupting PDF Files continue. When receiving the same email on the same computer in the same place at similar times, Thunderbird randomly corrupts the attachments, while the same email and its attachments are displayed correctly in the Outlook App of Windows and on the phone. Yesterday Thunderbird has downloaded a PDF file which could be opened but some fields in it were shown as blank while they were correctly filled in, today a complete sales Offer in PDF is corrupted and cannot be opened. Fortunately Outlook does not cause this problem. If not fixed , this will become a blocking issue for the use of Thunderbird

Chosen solution

Are you still seeing this issue when using 128.3.3 ??

Read this answer in context 👍 0

All Replies (5)

more options

@sr

Does a simple right+click on folder > properties > repair fix the bad message?

Helpful?

more options

Reposting from https://support.mozilla.org/en-US/questions/1468437

I found an interim solution to the problem of the corrupted PDF files by Thunderbird Nebula, as follows:

take Thunderbird offline - move the email with the corrupted PDF attachment to Outlook Archive folder - put Thunderbird back in the online modus - move email from the Archive folder to the Incoming Post folder

Helpful?

more options

The right click to repair the folder does not solve the problem The interim solution I described above does solve the problem for the corrupted email

Helpful?

more options

Chosen Solution

Are you still seeing this issue when using 128.3.3 ??

Helpful?

more options

I have not had this problem for a couple of weeks. I am currently running version 128.4, but in fact the problem seems to have disappeared with version 128.3.3

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.