This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Log onto Firefox redirects to site other than homepage

more options

After re-installing Firefox, when logging in Firefox redirects homepage via some website not identified as the homepage website. Clicking on Firefox homepage icon results in: Click on homepage icon results in https://ww01.bestinternetaccess.com/?dn=bestinternetaccess.com&enc_lnk=dGVx%2FWjzvrTAKEUsrpUDW14g%2BKS2DvNZiBNn56w5HwocUGMh8DeEpVNcFN1lBDPG&enc_txt=bNceErLP%2BB%2BEXC773n1LdXSWPc5%2FA%2B%2Fg6QR%2B9XABNRJszMW5qKTiBuRgDVnkYF0%2BVf1PPu%2FvZJWZbDXmVu2VOoI18B29YtI%2F%2BP%2B7wwWrft9Q45e28hA7IxX0bA0geFfn&pbsubid=f0afada4-f117-4015-b81b-da4435c87df4&pid=9POT3387I Any assistance would be greatly appreciated.

After re-installing Firefox, when logging in Firefox redirects homepage via some website not identified as the homepage website. Clicking on Firefox homepage icon results in: Click on homepage icon results in https://ww01.bestinternetaccess.com/?dn=bestinternetaccess.com&enc_lnk=dGVx%2FWjzvrTAKEUsrpUDW14g%2BKS2DvNZiBNn56w5HwocUGMh8DeEpVNcFN1lBDPG&enc_txt=bNceErLP%2BB%2BEXC773n1LdXSWPc5%2FA%2B%2Fg6QR%2B9XABNRJszMW5qKTiBuRgDVnkYF0%2BVf1PPu%2FvZJWZbDXmVu2VOoI18B29YtI%2F%2BP%2B7wwWrft9Q45e28hA7IxX0bA0geFfn&pbsubid=f0afada4-f117-4015-b81b-da4435c87df4&pid=9POT3387I Any assistance would be greatly appreciated.

All Replies (3)

more options

By default Firefox fresh install assuming nothing change shouldn't do any redirects. How did you install Firefox? Was this wipe clean Firefox folder and reinstall or just reinstall over current Firefox?

Otherwise you will have to check with Firefox help link to be sure it's properly set.

"How to set the home page" https://support.mozilla.org/en-US/kb/how-to-set-the-home-page

Helpful?

more options

Did a complete Firefox uninstall - restart of system - load new copy of Firefox from the link official FF website - all following some unresolved issue which FF troubleshooting suggested "refresh install". The custom URL which I utilized is one which I've been using for years without issue - I'm confident this isn't a faulty home page setup....I'm at a loss as what to do next.

Helpful?

more options

Without someone being in person to see what uninstall and uninstall is doing this would be for a computer shop to see what is happening during the install of the Browser. A re-fresh usually wipes everything and there is no going back unless your system had image of the previous settings.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.