Today's Thunderbird update
I don't know what you guys have done with Thunderbird but, after using and updating Thunderbird on my desktop computers for almost 20 years, today's Thunderbird update (to Version 68) says I'm using an old version and I have to set up one or more new profiles. I'm not a tech guy and I don't understand what it is that I'm supposed to do. What you're asking is way beyond my capabilities... I've got better things to do in my business than try to figure out new Thunderbird profile setups for my multiple email addresses (including aliases). Now I have no access via Thunderbird to sending and receiving emails and my Thunderbird address book has disappeared... this is nuts! At least I can access my Outlook and Gmail accounts directly but I no longer have the consolidation and flexibility that Thunderbird gave me. Interestingly, I was planning to make another financial donation to support Thunderbird... but not now! Thunderbird should have automated this update process like all its previous updates!
All Replies (4)
Go to Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used and click "set as default profile", then restart Thunderbird. Typically that will be "default-release", not "default".
Wayne,
Thunderbird won't open so I can't follow your suggestion of "Go to Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used" in Thunderbird.
When I try to open Thunderbird.exe (File Version 115.16.2.0, created 10/8/2024, last modified 10/16/2024), I get a dialog box entitled, "You have an older version of Thunderbird" and that dialog box says, "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." That dialog box also offers an unhelpful link to https://support.mozilla.org/en-US/kb/unable-launch-older-version-profile as well as two clickable buttons: "Exit" or "Create New Profile".
In https://support.mozilla.org/en-US/products/thunderbird#search, I searched for "Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used" but that didn't provide an opportunity to click "set as default profile".
So, how can I follow your suggestion of "Go to Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used" and click "set as default profile"?
By the way, for the past week I've been using Microsoft Outlook directly instead of via Thunderbird. Using Outlook directly is horrible! I hope you can help me restore my Thunderbird access with my Profile information fully reinstated.
Jim Todd
Wayne,
Thunderbird won't open so I can't follow your suggestion of "Go to Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used" in Thunderbird.
When I try to open Thunderbird.exe (File Version 115.16.2.0, created 10/8/2024, last modified 10/16/2024), I get a dialog box entitled, "You have an older version of Thunderbird" and that dialog box says, "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." That dialog box also offers an unhelpful link to https://support.mozilla.org/en-US/kb/unable-launch-older-version-profile as well as two clickable buttons: "Exit" or "Create New Profile".
In https://support.mozilla.org/en-US/products/thunderbird#search, I searched for "Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used" but that didn't provide an opportunity to click "set as default profile".
So, how can I follow your suggestion of "Go to Help > Troubleshooting Information > Profiles > about:profiles > find the profile you think was last used" and click "set as default profile"?
By the way, for the past week I've been using Microsoft Outlook directly instead of via Thunderbird. Using Outlook directly is horrible! I hope you can help me restore my Thunderbird access with my Profile information fully reinstated.
Jim Todd
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