This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keep asking me to reconnect the account to sync.

  • 1 reply
  • 1 has this problem
  • Last reply by ShinjoM

ShinjoM
ShinjoM
more options

I’ve been using Firefox on my Mac without any issues, but I recently had to erase and reset my Mac. After reinstalling Firefox and attempting to sign in to my account, I am unable to sync my data.

When I click “Sign in” and enter my password, I successfully log in. However, it immediately returns to the message “Please sign in to reconnect,” and I am unable to proceed with syncing.

This is the first time I’ve encountered this issue.

On a positive note, I can still see my organized bookmarks on Firefox for iPhone, which were synced from my Mac before the reset.

I’ve been using Firefox on my Mac without any issues, but I recently had to erase and reset my Mac. After reinstalling Firefox and attempting to sign in to my account, I am unable to sync my data. When I click “Sign in” and enter my password, I successfully log in. However, it immediately returns to the message “Please sign in to reconnect,” and I am unable to proceed with syncing. This is the first time I’ve encountered this issue. On a positive note, I can still see my organized bookmarks on Firefox for iPhone, which were synced from my Mac before the reset.
Attached screenshots

Chosen solution

For some reason I was suddenly able to log in and everything was Sync'd. It may have been a temporary problem.

Read this answer in context 👍 0

All Replies (1)

ShinjoM
ShinjoM Question owner
more options

Chosen Solution

For some reason I was suddenly able to log in and everything was Sync'd. It may have been a temporary problem.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.