Account lost?
I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. I think all my email files might be saved in the "profiles" folder. ( If not, I have it backed up.) How do I get Thunderbird to use my existing account and email files?
Chosen solution
To open the current profile folder if TB is running:
- TB menu > Help > Troubleshooting Information
- under the Application Basics section next to Profile Folder, click 'Open Folder'
To open the profile manager if TB is running:
- TB menu > Help > Troubleshooting Information
- under the Application Basics section next to Profiles, click 'about:profiles'
To open the profile manager if TB is closed:
All Replies (5)
Start the Profile Manager, create a new profile, and point it to your existing profile at the 'Choose folder' prompt.
Thanks for the reply Ed. How do I start the profile manager? I don't find that as an option when I open Thunderbird email.
Chosen Solution
To open the current profile folder if TB is running:
- TB menu > Help > Troubleshooting Information
- under the Application Basics section next to Profile Folder, click 'Open Folder'
To open the profile manager if TB is running:
- TB menu > Help > Troubleshooting Information
- under the Application Basics section next to Profiles, click 'about:profiles'
To open the profile manager if TB is closed:
Thanks Ed, It took me a while to figure out how to do it, but my problem is now solved, thanks to your help.
Modified by tigergary
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