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Thunderbird version 128.4.0esr

Lynn.Kistler
Lynn.Kistler
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HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again."

The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that?

Thanks!

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that? Thanks!

All Replies (2)

Lynn.Kistler
Lynn.Kistler Question owner
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I have an update on this. For some reason, although I am supposed to be on the esr release schedule, a beta version, 131.0.1 was downloaded to my computer on Oct 22nd. Then last night, the 128.4.0esr version was downloaded. So indeed, there had been a newer version (or at least higher number) release on my computer, so the 128.4.0esr version didn't like the profile. I used time machine to get my latest profile with a 128 release, and that basically fixed it. But there does seem to have been an error on Mozilla's part, because I never signed up for the beta program.

Helpful?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Can you post a screen shot of Help > Troubleshooting Information > Show update history

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