This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Delete does not delete

more options

What I delete an email message on my phone, it disappears in my app. But when I check on my computer and in my old email app, the deleted message is still there.

I've checked in multiple email accounts and multiple messages.

Thanks Jim King

What I delete an email message on my phone, it disappears in my app. But when I check on my computer and in my old email app, the deleted message is still there. I've checked in multiple email accounts and multiple messages. Thanks Jim King

Chosen solution

That setting is set but I then found the correct setting. Settings > Account Settings > Fetching mail > When I delete a message It was set to Do not delete from server. I changed it to Delete from server

Read this answer in context 👍 1

All Replies (3)

more options

In Thunderbird, go to Settings > Account Settings and make sure "Synchronize messages" is enabled for all messages.

Helpful?

more options

Chosen Solution

That setting is set but I then found the correct setting. Settings > Account Settings > Fetching mail > When I delete a message It was set to Do not delete from server. I changed it to Delete from server

Helpful?

more options

I have the same problem. I set Settings > Account Settings > Fetching mail > When I delete a message > Delete from Server, but the messages do not delete.

In Thunderbird desktop, in Windows 11, I have my setting to send messages to the Trash folder when I delete them; is there any other setting I can look at?

Thank you, Mike.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.