This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox 133.03 installed without permission and deleted profile, backup, address and paswords. even went as far as deleting backup on different folds

jimfromjax1
jimfromjax1
more options

firefox update 133.03 has wiped my harddrive of all profiles for the browser including backups even backup that were in different folders. How can I roll back now. I even tried to use a restore point from the day before and it did not help.

firefox update 133.03 has wiped my harddrive of all profiles for the browser including backups even backup that were in different folders. How can I roll back now. I even tried to use a restore point from the day before and it did not help.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

That is strange. Firefox normally just updates the installation it finds.

Did you by any chance switch between the standard Mozilla build and a special build such as the Windows store version or the PortableApps version?

Also, I know it's rare, but is it possible you are signed in under a different Windows user profile?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.