This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why am I having trouble opening Firefox when I can easily open Internet Expolorer and my e-mail. I prefer Firefox, but I seem to be doomed to use I.E.

  • 1 reply
  • 94 have this problem
  • 7 views
  • Last reply by altanoa

AnonymousUser
AnonymousUser
more options

Didn't know this was a "descirption" field, but, my problem, as shown below, is that I cannot easily open Firefox as I once could. So, I'm using I.E., but I wish I were back in Firefox as my bookmarks/favourites are there.

Crash ID(s)

can't find

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Didn't know this was a "descirption" field, but, my problem, as shown below, is that I cannot easily open Firefox as I once could. So, I'm using I.E., but I wish I were back in Firefox as my bookmarks/favourites are there. == Crash ID(s) == can't find == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

All Replies (1)

altanoa
altanoa
more options

I am having a problem using quick launch buttons for FoxFire only. My quick launch buttons work great for everything but FoxFire??? Also when Fox Fire updates, it always deletes all my quick launch buttons??? Is there a reason why it does this??? Please assist me because I prefer using FoxFire over all others. Thank you Tony