This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

AOL hijacked my start page

  • 4 replies
  • 100 have this problem
  • 4 views
  • Last reply by Dolphin39

more options

I download an update to AIM yesterday and now when I launch Firefox, it goes to an AOL site. I checked my home page settings and that has not changed. How do I get rid of it??

I download an update to AIM yesterday and now when I launch Firefox, it goes to an AOL site. I checked my home page settings and that has not changed. How do I get rid of it??

All Replies (4)

more options

I see that you checked the home page setting to see if that was changed. Did you follow the official directions for How to set the home page? Maybe you overlooked something...

If that definitely isn't the problem then let's search around some more.

You have a lot of plug-ins installed! I didn't see anything in there that specifically talks about AOL, so I can't say one of them is the problem, but I do suspect it might be an add-on that AOL installed when you upgraded AIM. So many software packages these days will try to sneak in additional little things when you install. You have to read the install dialogs carefully to make sure it doesn't install anything extra you don't want. Try following the directions for Disable or remove Add-ons and look for any AOL related add-ons. Disable them and see if your problem goes away.

Alternately, you could try using Diagnose Firefox issues using Troubleshoot Mode to work from a clean slate and then selectively re-enable the stuff that you know you want and use.

Hope this helps. If it doesn't, please reply back with what you saw or tried and someone will do their best to help you further.

more options

- Open AIM - Click Menu, then Settings - Select Sign In / Sign Out - Change "When I sign in, display the following:" to None - Hit Save

I had the same problem and hunted around in Firefox forever before I came upon this.

more options

I didn't sign on to AIM but when I loaded my new machine [XPPro] Mozilla-Firefox was fine showing a Google page when I clicked onto Mozilla.

Then I loaded AOL now when I click on Mozilla I get the AOL page. I DON"T want AOL.

Any suggestions? I use AOL for email only.

more options

I had the same problem.

I had to run a malware program to get my homepage back to normal as nothing else worked. The program deleted cookies but I am not sure which cookies caused the problem.

I do not use any AOL products. So that isn't what led to the hijacking of my homepage.