This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help - Crashing is driving me insane!

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by rjohnson19

AnonymousUser
AnonymousUser
more options

My firefox keeps crashing and it never then gives me the option of using Mozilla Crash Reporter!! . . I only get the usual Microsft Reposting thing which is no damned good for my Firefox.

How can I get the Mozilla Crash Reporter up and running. If I cant get it sorted I will have to go back to using IE and I hate IE . .

My firefox keeps crashing and it never then gives me the option of using Mozilla Crash Reporter!! . . I only get the usual Microsft Reposting thing which is no damned good for my Firefox. How can I get the Mozilla Crash Reporter up and running. If I cant get it sorted I will have to go back to using IE and I hate IE . .

All Replies (1)

rjohnson19
rjohnson19
more options

Can you look in the details for the Microsoft crash report and paste the data, including the AppName (application name) and ModName (Module Name or 'faulting module')?

Does Firefox Diagnose Firefox issues using Troubleshoot Mode or a new Firefox profile (see Profile Manager - Create, remove or switch Firefox profiles) help?