This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox hangs up when I'm on the census records from ancestry.com

AnonymousUser
AnonymousUser
more options

Firefox hangs up when I'm on Ancestry.com and go to a census record. When I try to scroll down or up the census record the page hangs up. My operating systems is windows XP and Norton is my anti-virus software. I have given ancestry.com as a trusted site in firefox. Someone sent in a solution, but it was for Windows 7. They switched to Norton from McAfee. I already have Norton

URL of affected sites

http://ancestry.com

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.1; AOLBuild 4334.5009; Windows NT 5.1; Trident/4.0; FunWebProducts; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)

Firefox hangs up when I'm on Ancestry.com and go to a census record. When I try to scroll down or up the census record the page hangs up. My operating systems is windows XP and Norton is my anti-virus software. I have given ancestry.com as a trusted site in firefox. Someone sent in a solution, but it was for Windows 7. They switched to Norton from McAfee. I already have Norton == URL of affected sites == http://ancestry.com == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.1; AOLBuild 4334.5009; Windows NT 5.1; Trident/4.0; FunWebProducts; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...