This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly, I am unable to print anything when using Firefox and MAC OSX 10-6-3

more options

I am unable to print anything when using MAC OSX 10-6.3. Printing works fine in all other programs.

This happened

Every time Firefox opened

== maybe after I installed a Brother printer, but I have uninstalled it and reinstalled Firefox since.

I am unable to print anything when using MAC OSX 10-6.3. Printing works fine in all other programs. == This happened == Every time Firefox opened == maybe after I installed a Brother printer, but I have uninstalled it and reinstalled Firefox since.

All Replies (12)

more options

Hi there,

Thanks for your question. This might actually be a problem with your printer and not Firefox. Are you able to print from other applications (such as TextEdit or even Safari)?

Please let me know - thanks! - Sarah

more options

I am able to print text edit, Word files, and while using Safari without any problem. Firefox sends a print cue to the printer, but it spits out a blank page everytime. Thanks.

more options

Hi Philip,

This could be an issue with some corrupt print preferences. In your toolbar go to about:config and reset all of your print.preferences. This could hopefully help!

- Sarah

more options

Thanks, but where would I find this on a MAC ?

more options

See also http://kb.mozillazine.org/Problems_printing_web_pages

To open the about:config page, type about:config in the location (address) bar and press the Enter key, just like you type the url of a website to open a website. If you see a warning then you can confirm that you want to access that page.

more options

I did as you suggested, but I still cant print when in Firefox. I appreciate your help

more options

Hello,

I am using the latest Firefox version on my MacBook (Mac OS X version 10.5.8) and I cannot print anything from the web opened by Firefox. E.g. Word & Safari work fine. I contacted Canon and they suggest I contact you. What is happening?

Best,

Nele

more options

Hi Nele, Could you please tell us what happens when you try to print using Firefox? You can refer to this article to know more about printing from Firefox: How to print web pages in Firefox. You can also follow the steps mentioned in this article to try and solve your problem: Problems printing web pages.

Hope this helps.

Modified by dynamite

more options

The printer, an HP Laserjet, spits out a blank page. I have no trouble printing when using Safari.

more options

Edit: Didn't realize Philip is the OP!

Philip, I understand that you have reset print settings via about:config. Could you please also make sure that in the Print window, the "Presets" option is set to "Standard". After that, how does print behave?

more options

The preset is set to standard. Thanks

more options

Dear dynamite,

All of the above doesn't help... It is just standard procedure of which I was, using Firefox for almost 4 years, aware... And now, even when I open a PDF attachment in Safari, it downloads it under Firefox, and hence, doesn't let me print what I need...

Nele