We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is the audio of MSNBC, YouTube and other site videos very low when using Firefox?

  • 5 replies
  • 0 have this problem
  • 16 views
  • Last reply by cor-el

more options

For several weeks now, when I view videos from msnbc.msn.com, youtube.com and other videos from other sites, the audio is so low....I can hardly hear it. But when I view the same videos using Google Chrome, the audio is very good.

URL of affected sites

http://www.youtube.com

For several weeks now, when I view videos from msnbc.msn.com, youtube.com and other videos from other sites, the audio is so low....I can hardly hear it. But when I view the same videos using Google Chrome, the audio is very good. == URL of affected sites == http://www.youtube.com

All Replies (5)

more options

Did you check the volume setting in the Flash player? Do those Flash players have a volume button that opens a slider? --- Clear the Flash cookies and settings. Flash Local Storage - http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html The Flash object on that page shows the local storage on your computer.

You can also delete the macromedia.com and #SharedObjects folders to reset all Flash cookies and settings. XP: C:\Documents and Settings\<user>\Application Data\Macromedia\Flash Player\ Vista: C:\Users\<user>\AppData\Roaming\Macromedia\Flash Player\

(AppData is a hidden folder: http://kb.mozillazine.org/Show_hidden_files_and_folders )

more options

(deleted, wrong thread)

more options

Thanks Cor-el for the help. But really I am afraid to do anything based on your instructions coz I might make an error coz I'm not very good when it comes to these techie stuffs........and it might just add to my problem........but I will try it. It may just take a while for me to figure it out.

I just wonder...........how come the audio is very good when I use Chrome (but not with Firefox)?

more options

Sorry, my second post seems to have ended up in the wrong thread and doesn't apply to your question. I've removed it. --- Did you check the settings in the Flash player?

more options

Yes Cor-el, I have checked the settings in the Flash Player already. I have deleted some already (although there are just a few)..........And the result is still the same......the audio (using Firefox) is still very low.

Could it also be related to the problems concerning the Firefox version 3.6.3?

For the meantime, I just use Chrome whenever I'd watch any video from any site.