This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

trouble scrolling with the down button

AnonymousUser
AnonymousUser
more options

I am also having trouble where when I hit the down button in FF it takes me to the bottom of the page, and I cannot get it to scroll back up. I am not able to just scroll down a little bit. If I then double click on the webpage and the cursor finds a place in the text (sort of as if I was scrolling through a word document and the cursor goes line by line, then there is no problem). No problems in IE or other programs, only FF. I have checked to see if caret browsing is on and it was not. Anyone have any suggestions?

This happened

Every time Firefox opened

a few weeks back

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

I am also having trouble where when I hit the down button in FF it takes me to the bottom of the page, and I cannot get it to scroll back up. I am not able to just scroll down a little bit. If I then double click on the webpage and the cursor finds a place in the text (sort of as if I was scrolling through a word document and the cursor goes line by line, then there is no problem). No problems in IE or other programs, only FF. I have checked to see if caret browsing is on and it was not. Anyone have any suggestions? == This happened == Every time Firefox opened == a few weeks back == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Hit the F7 key to turn off Caret browsing. http://kb.mozillazine.org/Accessibility.browsewithcaret

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Quote: I have checked to see if caret browsing is on and it was not.

You can try to toggle the pref accessibility.browsewithcaret directly on the about:config page if pressing F7 doesn't work. --- Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window - See http://kb.mozillazine.org/Resetting_preferences