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Firefox crashes and my add ons box isnt working

  • 9 replies
  • 4 have this problem
  • 5 views
  • Last reply by Matt

AnonymousUser
AnonymousUser
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Firefox crashes at my home page and also just randomly. I have tried to check my add ons but whenever I click on the add ons box it closes.

Crash ID(s)

this is not showing any of the reports I have submitted.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)

Firefox crashes at my home page and also just randomly. I have tried to check my add ons but whenever I click on the add ons box it closes. == Crash ID(s) == this is not showing any of the reports I have submitted. == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)

All Replies (9)

Matt
Matt
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Try starting FF in Safe Mode and check "disable all add-ons" if you think they might be the problem.

AnonymousUser
AnonymousUser Question owner
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I did that and it was the problem. Now I'm trying to restart the add ons one by one and the box just closes every time I click on it.

Matt
Matt
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Well, if Safe Mode worked(you said it did right?) then it's a faulty add-on. You probably have to uninstall one of them. Can you give me a list?? Maybe I know what add-on is causing it.

AnonymousUser
AnonymousUser Question owner
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Firefox accelerator 2.5.10.1 java console 6.0.18 

Java quick starter 1.0

Microsoft.net framework assistant 1.2.1 


 I think the bad one is the Java quick start. It's the only one that when I left click on it uninstall is all greyed out.
Matt
Matt
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Hmmm... I wouldn't think it was Java that was doing it. It won't let you uninstall it??

AnonymousUser
AnonymousUser Question owner
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As soon as I click on the add ons box anywhere on the box it closes I can't uninstall or disable or enable anything.

Matt
Matt
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Huh... I don't know what to do then. Sry.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See: http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Start extension: Tools > Addons > Extensions Control Panel > Java > Advanced tab > Miscellaneous >Java Quick Starter (disable)

http://forums.mozillazine.org/viewtopic.php?f=38&t=921325 - Removing the Java Quick Starter Add-on

AnonymousUser
AnonymousUser Question owner
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i had the same problem, but only when opening facebook, it would crash the FF..

also "open link in new tab" was grayed out on the left click mouse menu

so i went into safe mode, and everything was fine,

- one by one i disabled/enabled the extensions, and found the culprit

firefox accelerator 2.5.10.1

once i disabled and pulled up FF again, problems resolved..