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Firefox will not open a new, secure log-in page, on my bank's site

  • 2 replies
  • 36 have this problem
  • 42 views
  • Last reply by DaveRo

AnonymousUser
AnonymousUser
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My Bank's website opens a new, secure, log in page from a link on its home page. When I click on this link to do so, nothing happens. No window opens and Firefox does not give any messages as to why. It used to work, but has stopped in the last couple of months. I don't know if it something in my settings or not. I also use the Flock browser - which is based on the Mozilla code and the link works in this browser. Settings in both browsers appear to be the same.

URL of affected sites

http://banksa.com.au

My Bank's website opens a new, secure, log in page from a link on its home page. When I click on this link to do so, nothing happens. No window opens and Firefox does not give any messages as to why. It used to work, but has stopped in the last couple of months. I don't know if it something in my settings or not. I also use the Flock browser - which is based on the Mozilla code and the link works in this browser. Settings in both browsers appear to be the same. == URL of affected sites == http://banksa.com.au

Chosen solution

I get the login window in Firefox.

It uses javascript to open the window. Try hitting control-F5 - that will reload all the scripts in case one is corrupt in the cache.

Do you have any add-ons that might block scripts? Adblock Plus, No Script, ... If so try disabling them.

Try safe mode Diagnose Firefox issues using Troubleshoot Mode

Also see Troubleshoot and diagnose Firefox problems

Read this answer in context 👍 0

All Replies (2)

DaveRo
DaveRo
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Chosen Solution

I get the login window in Firefox.

It uses javascript to open the window. Try hitting control-F5 - that will reload all the scripts in case one is corrupt in the cache.

Do you have any add-ons that might block scripts? Adblock Plus, No Script, ... If so try disabling them.

Try safe mode Diagnose Firefox issues using Troubleshoot Mode

Also see Troubleshoot and diagnose Firefox problems

AnonymousUser
AnonymousUser Question owner
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Thanks DavRo. It turned out to be the "Zone Alarm" tool bar extension. I have now disabled it and the log in page opens. I didn't know where to look for remedies to my problem, so I thank you for your help!