We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Every time Firefox updates to 3.6.6 I lose the capacity to access the Internet. The start-up page say "Trouble loading page" and I must remove the updated version of Firefox and reinstall the old version?

AnonymousUser
AnonymousUser
more options

When Firefox updates to 3.6.6 the start-up page never becomes set. Rather, a pop-up appears that says "problem loading page". all access to Internet through email, etc. is closed until I remove 3.6.6 and reinstall the old version.

This happened

A few times a week

== Firefox update to version 3.6.6

When Firefox updates to 3.6.6 the start-up page never becomes set. Rather, a pop-up appears that says "problem loading page". all access to Internet through email, etc. is closed until I remove 3.6.6 and reinstall the old version. == This happened == A few times a week == Firefox update to version 3.6.6

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

See this - http://support.mozilla.com/en-US/kb/Firewalls - and select your Firewall from the list to learn how to allow a new version of Firefox thru your Firewall.