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Just updated - Prefs not saved - None of the posted solutions work

  • 5 replies
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  • Last reply by cor-el

AnonymousUser
AnonymousUser
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I just updated to 3.6.8 and found that the prefs are not saved. I cannot apply any themes and the "Firefox Updated" tab won't go away, I tried all the solutions presented here http://support.mozilla.com/en-US/kb/Preferences+are+not+saved and none worked.

- I have Macaffe and it was set properly -The user.js file is completely empty - prefs.js and prefs-n.js do not exit in the directory

Unfortunately, nothing worked. Any thoughts short of doing a complete uninstall? Thanks!


User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

I just updated to 3.6.8 and found that the prefs are not saved. I cannot apply any themes and the "Firefox Updated" tab won't go away, I tried all the solutions presented here http://support.mozilla.com/en-US/kb/Preferences+are+not+saved and none worked. - I have Macaffe and it was set properly -The user.js file is completely empty - prefs.js and prefs-n.js do not exit in the directory Unfortunately, nothing worked. Any thoughts short of doing a complete uninstall? Thanks! == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

All Replies (5)

cor-el
cor-el
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Help > Troubleshooting Information > Profile Directory > Open Containing folder

See Use the Troubleshooting Information page to help fix Firefox issues

See also http://kb.mozillazine.org/Preferences_not_saved

AnonymousUser
AnonymousUser Question owner
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As I said in my original post, none of those solutions are working. Any other thoughts?

cor-el
cor-el
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Did you delete or rename prefs.js (prefs.js.old)?

AnonymousUser
AnonymousUser Question owner
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That file doesn't exist. If also stated in my original post stated that -The user.js file is completely empty - prefs.js and prefs-n.js do not exit in the directory

I'm guessing that I have to do a complete uninstall/reinstall. Yes, no maybe?

Thanks!

cor-el
cor-el
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Create a new profile as a test to check if your current profile is causing the problems See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting:Make a new profile]]

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox