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Can not play files from BBC iPlayer since latest update

  • 4 replies
  • 100 have this problem
  • 3 views
  • Last reply by Rio50

mezhaheleena
mezhaheleena
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Since the latest update of Firefox (3.6.8) I have trouble playing the programmes offered by the BBC. The website works fine, but the programmes won't play.

I tried adjusting settings and renewing plugins/add ons, but that didn't help.

Any ideas on which settings I should check, or what else I can do to solve this?

Since the latest update of Firefox (3.6.8) I have trouble playing the programmes offered by the BBC. The website works fine, but the programmes won't play. I tried adjusting settings and renewing plugins/add ons, but that didn't help. Any ideas on which settings I should check, or what else I can do to solve this?

All Replies (4)

paw
paw
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I have had this a couple of times. Suddenly start to happen and my kids start moaning that they cant watch the BBCi player. I tracked it down to my firewall and not all the other comments posted elsewhere through google help sites. In my firewall rules (Online Armor), I deleted a rule for Plugin-container.exe. It then worked. I have done this twice now, once about a month ago and today. Both times it starts to play again. Thanks

mezhaheleena
mezhaheleena Question owner
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That seems to have done the trick; thanks!

(I'm sorry it took a while before I could reply; I got stuck in a loop here at the support site where I had to sign in but couldn't because I was already signed in...)

bunjy05
bunjy05
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I have this same issue, but I don't use a firewall, or not sure how this works. Can ou go through this again in more detail? btw, I'm using a Mac OSX

Rio50
Rio50
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I have this problem that it plays on internet explorer but not on Firefox 3.6.19

Here is the link I am referring to.

http://www.bbc.co.uk/iplayer/console/b012rf9l