Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't open more than one website at a time.

xVehemencityx
xVehemencityx
more options

Whenever I'm surfing the web, if I open another tab and try to load another page, it always tells me that the page cannot be loaded. I've tried it on other computers, and it's not a problem.

Whenever I'm surfing the web, if I open another tab and try to load another page, it always tells me that the page cannot be loaded. I've tried it on other computers, and it's not a problem.

All Replies (2)

mastadizzy
mastadizzy
more options

Hi,

Launch Firefox in Safe Mode. All extensions and themes will be disabled. Now try to open multiple windows and/or tabs. If it works, it proves you have a corrupt profile probably caused by a bad extension (or upgrade).

To make a new profile:

  • Close Firefox
  • Click on windows start button
  • %APPDATA%\Mozilla\Firefox\Profiles\ in the Search box at the bottom of the Start menu (without hitting Enter).
  • A list of profiles will appear
  • Change the name of the "default" folder
  • Restart Firefox

If this solved your problem, you can install your addons, or just copy them from the old default folder (which you have changed the name) to the new one.

Kind regards, Joren

xVehemencityx
xVehemencityx Question owner
more options

Thanks, Joren, but that didn't work. Even in safe mode, the problem persists. I tried Internet Explorer, and it also had the same problem. So, I guess this is now the wrong place to ask, but I'm wondering if anyone has any ideas.

Like I said, it works just fine on other computers, so I'm guessing it's not a problem with my router.