This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I typed in the wrong password and (accidentally) told Firefox to save/remember it, so I went into Tools and removed the saved password; now Firefox won't save/remember my (correct) login information for that site.

  • 3 replies
  • 31 have this problem
  • 1 view
  • Last reply by cor-el

more options

I entered my username (correctly) and password (incorrectly) for gmail in Firefox and when the popup asked me if I wanted to store the information, I said yes. Unfortunately the password I entered was incorrect, so I went into Tools - Security - Saved Passwords and removed the login information.

I then went back to gmail and logged in (with my correct password), but Firefox did not ask me if I wanted to store the information. I restarted teh browswer and tried again, but still nothing.

How can I get Firefox to ask me again if I want to store my login information for gmail?

I entered my username (correctly) and password (incorrectly) for gmail in Firefox and when the popup asked me if I wanted to store the information, I said yes. Unfortunately the password I entered was incorrect, so I went into Tools - Security - Saved Passwords and removed the login information. I then went back to gmail and logged in (with my correct password), but Firefox did not ask me if I wanted to store the information. I restarted teh browswer and tried again, but still nothing. How can I get Firefox to ask me again if I want to store my login information for gmail?

All Replies (3)

more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

more options

Thanks for the quick reply. I followed both suggestions and neither worked :(

more options

Do you have any Google (GMail) entries in the Password Manager?

Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode ("Tools > Stop Private Browsing" present)

See also http://kb.mozillazine.org/User_name_and_password_not_remembered