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When I press Print I am told printer is off line when it is not. Prints OK from Internet Explorer.

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  • Last reply by cor-el

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When I want to print out an article from, say, the New York Times, when in Internet Explorer, I click on Print, and it prints out just fine. If I do the same in Firefox, I get "Printer is Off Line' - which of course it is not.

When I want to print out an article from, say, the New York Times, when in Internet Explorer, I click on Print, and it prints out just fine. If I do the same in Firefox, I get "Printer is Off Line' - which of course it is not.

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Try to reset the print prefs.

See http://kb.mozillazine.org/Problems_printing_web_pages