This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when downloaded firefox displays many shortcuts etc on desktop if i delete them i lose firefox connection and have to do it all again how can i lose them and still keep firefox

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by TonyE

rosyapple
rosyapple
more options

I cant delete these icons and boxes, about 35 in all without losing firefox connection and message says download firefox again. each time this happens, how can i delete them without losing firefox.

I cant delete these icons and boxes, about 35 in all without losing firefox connection and message says download firefox again. each time this happens, how can i delete them without losing firefox.

All Replies (1)

TonyE
TonyE
  • Moderator
more options

What are the names of the files created on the desktop? If they include places.sqlite, prefs.js and extensions.ini you will have setup Firefox to store the user profile on the desktop.

If you have got the profile on the desktop, follow the instructions on the following link, paying attention to the warnings about not choosing the option to delete files - http://kb.mozillazine.org/Files_created_on_startup