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Firefox not parsing SSL (encrypting page) but other browsers are

  • 5 replies
  • 23 have this problem
  • 1 view
  • Last reply by markhtpa

markhtpa
markhtpa
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I have a secure page that IE, Safari, Chrome all encrypt correctly but FF will not. If you go directly to the page from an external link FF does encrypt the page. BUT if you go to the page from another page within the site, while using the site navigation menu system the page does not encrypt. If you refresh the page while you're on it, it goes ahead and encrypts.

So, what's not working is (for example) if you're on the home page at http://kmisinc.com and you go to the Registration form using the site navigation, i.e. Classes & Events -> Register Online FF will not encrypt the page. But then if you refresh the page it encrypts.

When it doesn't encrypt the page there is an exclamation mark (!) on top of the lock icon. If you click on that the dialog states that some of the content on the page is not encrypted and some is. But this is not true.

Thank you for any assistance -Mark

I have a secure page that IE, Safari, Chrome all encrypt correctly but FF will not. If you go directly to the page from an external link FF does encrypt the page. BUT if you go to the page from another page within the site, while using the site navigation menu system the page does not encrypt. If you refresh the page while you're on it, it goes ahead and encrypts. So, what's not working is (for example) if you're on the home page at http://kmisinc.com and you go to the Registration form using the site navigation, i.e. Classes & Events -> Register Online FF will not encrypt the page. But then if you refresh the page it encrypts. When it doesn't encrypt the page there is an exclamation mark (!) on top of the lock icon. If you click on that the dialog states that some of the content on the page is not encrypted and some is. But this is not true. Thank you for any assistance -Mark

All Replies (5)

tesol
tesol
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I've found a temporary solution to this problem by adding this code inside the head tags:

<script> var reloaded = false; var loc=""+document.location; loc = loc.indexOf("?reloaded=")!=-1?loc.substring(loc.indexOf("?reloaded=")+10,loc.length):""; loc = loc.indexOf("&")!=-1?loc.substring(0,loc.indexOf("&")):loc; reloaded = loc!=""?(loc=="true"):reloaded;

function reloadOnceOnly() { if (!reloaded) window.location.replace(window.location+"?reloaded=true"); } reloadOnceOnly(); </script>

However it still states the page is not encrypted, but reloads the page encrypting it automatically.

How can I fix this to where I am not getting this error?

You have requested an encrypted page that contains some unencrypted information. Information that you see or enter on this page could easily be read by a third party.

The page is encrypted but I am still getting this error: https://americantesol.com/advanced-courses-catalog.html

markhtpa
markhtpa Question owner
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tesol, thanks for this work around. I have learned a bit more about this issue since I made this original post. Earlier versions of FF do not exhibit this same behavior. I can't say at what version it started but for example v3.0 doesn't do it. That version encrypts normally. So it appears it may be a bug that was introduced in later version releases.

I can also share that I have another site that uses a Comodo Certificate and it works fine using FF. the site where the problem exists uses Trust Wave so I initially thought it was a certificate issue. But I see your page uses Geo Trust so this does confuse the situation again.

tesol
tesol
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Thanks for the update. Maybe it is the CSS file that is creating the error. I am going to update the CSS in the head from:

<link href="stylenew2.css" rel="stylesheet" type="text/css" /> to: <link href="https://americantesol.com/stylenew2.css" rel="stylesheet" type="text/css" />

tesol
tesol
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no did not work

markhtpa
markhtpa Question owner
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That was the first thing I tried, making absolute paths for every single thing on the page, all supporting files. I even went so far as to put absolute paths inside the style sheet where images were being used. Made no difference for me.