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I have Firefox 3.6.10 on both my laptop with Vista and desktop with XP. My Norton toolbar works on the the laptop, but not the desktop. Why is that? Can I fix it?

  • 2 replies
  • 16 have this problem
  • 3 views
  • Last reply by iantwebb

jholum
jholum
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After a Firefox update, my Norton toolbar was missing from the menu on my desktop computer (Windows XP). I asked Norton about this and said the toolbar was incompatible with the newer version of Firefox. However, the toolbar is still present on my laptop, which has Windows Vista and the same version of Firefox as my desktop. How can that be, and can I fix it? I am lost without the Norton toolbar on my work computer (desktop).

After a Firefox update, my Norton toolbar was missing from the menu on my desktop computer (Windows XP). I asked Norton about this and said the toolbar was incompatible with the newer version of Firefox. However, the toolbar is still present on my laptop, which has Windows Vista and the same version of Firefox as my desktop. How can that be, and can I fix it? I am lost without the Norton toolbar on my work computer (desktop).

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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If it works on one Firefox 3.6.10 installation, it should work on the other - assuming both PC's have exactly the same version of Norton installed, including that Firefox Toolbar extension. Another possibility is that Norton uses a different version of their software on WinXP than they use on Vista.

Tools > Addons > Extensions - does the Norton Toolbar show as being incompatible?

You could try forcing a Norton program update to see if their Firefox extension gets updated.

iantwebb
iantwebb
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Symantec tech staff have told me that Norton 360 still has no update to make the toolbar or "identity safe" work with any versions of Firefox later than 3.6.8 even though the Firefox versions have been current for many months. Anybody heard any news?