This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No helper application to install Firefox3.6.10

mtp123
mtp123
more options

Had problems upgrading before and Asus help talked me through it. I installed an early version and then could do the 3 or 4 updates to get to version3.6.8 with no problem.

Today message appears telling me to update to above version.

However trying to update as above and getting failed message. The tar.bz2 is not listed in my applications so cannot allocate an application to open/run.

the file downloaded is /tmp/firefox-3.6.10.tar-1.bz2

Any help much appreciated.

Had problems upgrading before and Asus help talked me through it. I installed an early version and then could do the 3 or 4 updates to get to version3.6.8 with no problem. Today message appears telling me to update to above version. However trying to update as above and getting failed message. The tar.bz2 is not listed in my applications so cannot allocate an application to open/run. the file downloaded is /tmp/firefox-3.6.10.tar-1.bz2 Any help much appreciated.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Mozilla doesn't have an installer version of Firefox for the Linux platform, installation has to be done manually,
https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Linux

https://help.ubuntu.com/community/FirefoxNewVersion/MozillaBuilds

You mentioned getting Asus help, which Linux distro do you have installed?
Is it "factory installed"?