We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloads, add-ons,extensions, and the like are not visible. Help?

  • 3 replies
  • 7 have this problem
  • 15 views
  • Last reply by cor-el

more options

I cannot view any of my downloads, extensions, add-ons, themes, etc. I know they are there. My downloads complete, but I never see them. I can't install any new add-ons or anything because I can't select them when the window pops up, its just blank.

I cannot view any of my downloads, extensions, add-ons, themes, etc. I know they are there. My downloads complete, but I never see them. I can't install any new add-ons or anything because I can't select them when the window pops up, its just blank.

All Replies (3)

more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

more options

Safe mode did not help. After reinstalled firefox, everything seems to be working fine. Thank you.

more options

Your above posted More system details list show that a conduit toolbar has modified the keyword.URL pref:

keyword.URL : http://search.conduit.com/ResultsExt.aspx?ctid=CT1584344&q=

You may want to look into that.