Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

AVG Antivirus will not let log in page for Webkinz load how do I get around that?

  • 1 reply
  • 19 have this problem
  • 4 views
  • Last reply by cor-el

hs4my6
hs4my6
more options

I loaded AVG Antivirus Free Edition on my laptop and I use Mozilla as by browser. When my kids try to go on to the webkinz site it lets them go on the site and do everything EXCEPT log in. I noticed when I disable the AVG it works fine. How do I get around that?

I loaded AVG Antivirus Free Edition on my laptop and I use Mozilla as by browser. When my kids try to go on to the webkinz site it lets them go on the site and do everything EXCEPT log in. I noticed when I disable the AVG it works fine. How do I get around that?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Your above posted system details show outdated plugin(s) with known security and stability risks.

  1. Shockwave Flash 10.0 r22
  2. Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.