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install Adobe Download plug-in after re-start and Firefox don't come screen, but it work , i see in task manager screen firefox.exe

  • 5 replies
  • 11 have this problem
  • 4 views
  • Last reply by TonyE

xakar
xakar
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Today when i surf see "Adobe Reader 9.4 update" and i want download it, Adobe web page want install my firefox one extension... and i accept, after installation it need re-start Firefox... and i accept. After closing Firefox don't run again. Later i check "Windows Task Manager" and i see firefox.exe is there,it's work but on my screen not visible. What is this problem and how can i repair it ?

Today when i surf see "Adobe Reader 9.4 update" and i want download it, Adobe web page want install my firefox one extension... and i accept, after installation it need re-start Firefox... and i accept. After closing Firefox don't run again. Later i check "Windows Task Manager" and i see firefox.exe is there,it's work but on my screen not visible. What is this problem and how can i repair it ?

All Replies (5)

TonyE
TonyE
  • Moderator
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The extension is not needed to install Adobe reader. You can just download the Adobe Reader setup file and run it to install Adobe Reader. A direct link for the Adobe Reader setup file for Windows, English (US) version 9.4 is http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.4.0/en_US/AdbeRdr940_en_US.exe

xakar
xakar Question owner
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Okey TonyE , but my Firefox don't work now. How can i repair it ? When i start firefox than it's only stay "Task Manager" screen, but i never see it on my screen for using !

TonyE
TonyE
  • Moderator
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Can you start Firefox inFirefox safe mode, this will disable extensions and themes. If you can start it in safe mode, check for any extensions that Adobe may have installed and uninstall/disable them. For more details on doing this see troubleshooting extensions and themes.

If that does not help, try the procedures in the Firefox won't start - find solutions article.

xakar
xakar Question owner
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I try open safe mode but again it's impossible. Same... when i try open safe mode than firefox not visible on screen but it visible "Task Manager" window !.. Maybe, if i found extensions folder than delete manualy !?

TonyE
TonyE
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First make sure that the firefox.exe process is not running, then try creating a new profile. Firefox stores user data in a profile folder, creating a new profile will show if the problem is with the old profile. For how to do that see creating a new Firefox profile on Windows.

If the new profile works, you can copy selected data such as bookmarks and passwords to the new profile. For details see transferring data to a new profile. Do not copy the preferences file, and it is best to re-install any add-ons.