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I cannot log in to "Submittal Exchange" website. Is there a setting I nned to change or must I continue to use Internet explorer to access this site?

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  • Last reply by subexcet

cdegroot
cdegroot
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I cannot log in to the "Submittal Exchange website with Firefox. I can with Internet explorer. I used to be able to log in to the "Submittal Exchange website with Firefox until 2 weeks ago when (apparently) Submittal Exchange made some change to their website.

On a similar not I cannot log in to the USGBC LEED website (https://www.leedonline.com/irj/portal/anonymous)

I cannot log in to the "Submittal Exchange website with Firefox. I can with Internet explorer. I used to be able to log in to the "Submittal Exchange website with Firefox until 2 weeks ago when (apparently) Submittal Exchange made some change to their website. On a similar not I cannot log in to the USGBC LEED website (https://www.leedonline.com/irj/portal/anonymous)

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
subexcet
subexcet
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The Submittal Exchange Client Experience Team apologizes for the inconvenience. This issue is easily resolved by clearing your browser history: 1) Click on the Tools Menu in Firefox. 2) Select “Clear Recent History”. 3) Select “Everything” from the drop-down menu in the dialog that displays. 4) Click “Clear Now” to delete your history. Clearing your browser history regularly can help prevent issues like this from occurring again in the future. If you have additional questions about Submittal Exchange, its products, or services, contact us at: www.submittalexchange.com or 1.800.714.0024.