This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some websites say cookies are disabled; for other websites I can't logon--tthe site keeps returning me to the start page. I have cleared cookies and cache but the problem persists.

  • 1 reply
  • 13 have this problem
  • 5 views
  • Last reply by cor-el

mzrutledge
mzrutledge
more options

When I try to place an order on some websites, I can't add the items to my cart because the site says cookies are disabled. For another another website, I can't log on. When I enter my user name and password, I keep getting returned to the start page. I have cleared all cookies and cache, but the problems persists.

When I try to place an order on some websites, I can't add the items to my cart because the site says cookies are disabled. For another another website, I can't log on. When I enter my user name and password, I keep getting returned to the start page. I have cleared all cookies and cache, but the problems persists.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

Another test that you can do is switching to Private Browsing - Use Firefox without saving history mode.
In PB mode a new set of cookies is created and the current cookies are not available until you exit PB mode