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The URL is not valid and can not be loaded in excite home page

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  • Last reply by cor-el

gibvel
gibvel
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Windows 7 64bit. New HP computer. I loaded firefox and use excite as my homepage. When excite comes up the page loads and about 7 or 8 seconds later a pop up appears with "The URL is not valid and can not be loaded" on it. I can't figure out what URL is not valid. It does it every time I refresh or come back to the homepage. It just did it again as I type this.

Can anyone help?

Windows 7 64bit. New HP computer. I loaded firefox and use excite as my homepage. When excite comes up the page loads and about 7 or 8 seconds later a pop up appears with "The URL is not valid and can not be loaded" on it. I can't figure out what URL is not valid. It does it every time I refresh or come back to the homepage. It just did it again as I type this. Can anyone help?

All Replies (1)

cor-el
cor-el
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems