This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to use firefox

  • 4 replies
  • 90 have this problem
  • 1 view
  • Last reply by TBellon

pems
pems
more options

hi, this is a long story, it began when i updated firefox very recently and my google toolbar went missing, i could not unistall it then re install, it just wasn't working. so i found help online which guided me through a process of deleting and copying my firfox profile. very complecated stuff i have never done before. well i did it and .... i kept getting the message that "firefox is already running, please close firefox before opening" every time i tried starting it up, despite the face no windows were open. anyway i uninstalled it, the re installed it and..the same problem. keep telling me that firefow can't open as it's already running. sadly i am now using safari.. can any one help me get firefox up and running again? i would be eternally grateful!!!!!

hi, this is a long story, it began when i updated firefox very recently and my google toolbar went missing, i could not unistall it then re install, it just wasn't working. so i found help online which guided me through a process of deleting and copying my firfox profile. very complecated stuff i have never done before. well i did it and .... i kept getting the message that "firefox is already running, please close firefox before opening" every time i tried starting it up, despite the face no windows were open. anyway i uninstalled it, the re installed it and..the same problem. keep telling me that firefow can't open as it's already running. sadly i am now using safari.. can any one help me get firefox up and running again? i would be eternally grateful!!!!!

Chosen solution

Did you delete the Firefox Profile Folder ?

If you did then make sure that you delete the file profiles.ini as well to make Firefox create a new default profile.

Read this answer in context 👍 3

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Did you delete the Firefox Profile Folder ?

If you did then make sure that you delete the file profiles.ini as well to make Firefox create a new default profile.

pems
pems Question owner
more options

brilliant! all fixed downloaded firefox again and it's all up and running and got google toolbar back! thanks for you help!!

Lajeunesse
Lajeunesse
more options

What about Mac users? here is a dump of my firefox report ( Google toolbar issues without any clue) http://www.evernote.com/pub/baragraphe/shared Thanks in advance for your replies. Hoping I will be able to come back here again :(

TBellon
TBellon
more options

I was unable to start Firefox. I would click on it and.....NOTHING. This was my fix:

Open Safari and Use Network Diagnostics.

Everything popped right up! Good luck, hope this works for you as well.

Modified by TBellon