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error: xulrunner version 1.9.2.1o not compatible with firefox 3.6.12 min/maxVersion 1.9.2.12

  • 6 replies
  • 331 have this problem
  • 1 view
  • Last reply by Plugin7

fskrol
fskrol
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Loaded firefox 3.6.12 from scratch. It won't start, popping up an XULRunner dialog box that says :Error: Platform version '1.9.2.10' is not compatible with minVersion >= 1.9.2.12 maxVersion <= 1.9.2.12. How do I get proper version of XULRunner so Firefox recognizes it?

Loaded firefox 3.6.12 from scratch. It won't start, popping up an XULRunner dialog box that says :Error: Platform version '1.9.2.10' is not compatible with minVersion >= 1.9.2.12 maxVersion <= 1.9.2.12. How do I get proper version of XULRunner so Firefox recognizes it?

Chosen solution

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Read this answer in context 👍 11

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
fskrol
fskrol Question owner
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Needed to do an uninstall from Add or Remove Programs Control Panel . Then complete re-installation worked. Thanks.

rgoodpa1
rgoodpa1
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I found that when I right click the FireFox icon then click "Always run outside sandbox" the problem goes away but when I click "Run inside sandbox" I can't open the browser and I get that error. I'm assuming the sandbox thing is part of my Avast I purchased(?).

haloumis
haloumis
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Hi I had the same problem but with version 1.9.2.15

I found many people with the same issue doing a Google research and all seem to solve it with a clean reinstall. However:

inside your installation directory (where firefox.exe is) check for the file platform.ini if you don’t have one, please create it. Edit the newly created platform.ini or the existing one with a text editor

add the following 2 lines

[Build] Milestone=X.X.X.X

replace the X.X.X.X with the version number from the error massage. This worked in my case

Modified by haloumis

xfexpo
xfexpo
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My question:

ERROR:PLATFORM VERSION 1.9.2.15 IS NOT COMPATIBLE WITH minversion >=1.9.2.13 maxversion<=1.9.2.13

Specifically how to solve it? Please reply me E-mail:zpk6209@sina.com Thank you!

Plugin7
Plugin7
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If you are running Zone Alarm Extreme Security Ver 9....... onwards with browser protection operating then go into browser security, settings, enter advanced and clear the virtual data at the bottom of page. exit and your version of firefox should work. Cheers Plugin7