This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is Firefox for Android crashing on start on my Acer Liquid E running the official Android v2.2 release from Acer?

oscar-with-a-c
oscar-with-a-c
more options

When I start Firefox for Android, I see a black screen with a small top banner labelled "Firefox." However, seconds later, it terminates and returns me to the last screen I was on. This happens even after a reboot and whether it's installed in device memory or on my MicroSD card.

My Android device is an Acer Liquid E. It is running the official Android v2.2 release from Acer. My mobile carrier is Fido. Here's some additional information:

  • Baseband version: A1-05.01.05
  • Kernel version: 2.6.29
  • Build number: Acer_LiquidE_4.004.04_PA_FIDO
  • Acer APN version: 1.109-1
  • Product SKU: PA_FIDO
  • Device info version: 2.1
  • CPU vendor: Qualcomm
  • CPU speed: 768
  • CPU version: 8250
  • ROM size: 512
  • RAM size: 512
  • Free device space: 38.21 MB
  • Free MicroSD space: 5.72 GB
When I start Firefox for Android, I see a black screen with a small top banner labelled "Firefox." However, seconds later, it terminates and returns me to the last screen I was on. This happens even after a reboot and whether it's installed in device memory or on my MicroSD card. My Android device is an Acer Liquid E. It is running the official Android v2.2 release from Acer. My mobile carrier is Fido. Here's some additional information: * Baseband version: A1-05.01.05 * Kernel version: 2.6.29 * Build number: Acer_LiquidE_4.004.04_PA_FIDO * Acer APN version: 1.109-1 * Product SKU: PA_FIDO * Device info version: 2.1 * CPU vendor: Qualcomm * CPU speed: 768 * CPU version: 8250 * ROM size: 512 * RAM size: 512 * Free device space: 38.21 MB * Free MicroSD space: 5.72 GB

Modified by oscar-with-a-c

All Replies (1)

Matt Brubeck
Matt Brubeck
more options

There's a known bug that causes Firefox to crash at startup on some Acer Liquid phones, though I don't know if it affects the Liquid E: https://bugzilla.mozilla.org/show_bug.cgi?id=606194

If you happen to have the Android developer tools installed, you can help us figure this out by running the "adb logcat" command while starting Firefox and sending us the output.