Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

valid password not accepted

more options

Hi, I am using 3.6.12. Our internet is working fine for the other computers in the household but not on this new MacBook.

When I connect using System Preferences/Neywork/enter Network Name I enter the WPA password and get a "Connection failed" message.


When I use the Network Setup Assistant I get the message "the password you entered is invalid". This password works fine on the other computers in the house (one PC, one iBookG4).

If I use Network Diagnostics on the Safari browser and enter the password all the buttons on the left go green but I still get the message:

Unable to join AirPort Network "This computer was unable to connect to the AirPort Network you selected...etc,"

However, when I open Firefox I am successfully connected to the web.

Any advice much appreciated.

Hi, I am using 3.6.12. Our internet is working fine for the other computers in the household but not on this new MacBook. When I connect using System Preferences/Neywork/enter Network Name I enter the WPA password and get a "Connection failed" message. When I use the Network Setup Assistant I get the message "the password you entered is invalid". This password works fine on the other computers in the house (one PC, one iBookG4). If I use Network Diagnostics on the Safari browser and enter the password all the buttons on the left go green but I still get the message: Unable to join AirPort Network "This computer was unable to connect to the AirPort Network you selected...etc," However, when I open Firefox I am successfully connected to the web. Any advice much appreciated.

Modified by captainyossarian

All Replies (1)

more options

The solution was to change the wireless router settings to accept the additional security format of the newer MacBook.