This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I Access software download

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by mmrev

more options

I downloaded HP software and driver to reinstall my multifunction printer. It said it didnt have software to install it. I redownloaded 5 or 6 times. It doesnt show the download in the listed programs on the computer.

I downloaded HP software and driver to reinstall my multifunction printer. It said it didnt have software to install it. I redownloaded 5 or 6 times. It doesnt show the download in the listed programs on the computer.

All Replies (2)

more options

S0ftware that is downloaded through Firefox isn't automatically installed, nor can you install it thru Firefox.

1. {Ctrl + J} or Tools > Downloads - to open the downloads window
2. Right-click a downloaded file and select Open Containing Folder
3. Do the installation from that folder.

more options

Where does it go after the hourglass disappears? It says extracting, then the hourglass comes, on then it disappears. Sorry I'm so dumb about this