This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click or type in a valid link, I get the message "The URL is not valid and cannot be loaded." I have to reload/refresh the page one or more times until the same page loads.

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by cor-el

R618
R618
more options

This happens with small sites as well as major ones such as amazon.com. It happens frequently with many different websites both when typing in a URL or clicking on one from search results or other pages. If I am opening it in a new tab, the page is blank and the correct URL shows in the address bar even though it didn't load. When I get the message "The URL is not valid and cannot be loaded" I have to click okay and then click on the link again or click refresh. Sometimes it loads on the 2nd try; other times I have to refresh multiple times to get it to load.

Anyone know what is causing this or what will help?

This happens with small sites as well as major ones such as amazon.com. It happens frequently with many different websites both when typing in a URL or clicking on one from search results or other pages. If I am opening it in a new tab, the page is blank and the correct URL shows in the address bar even though it didn't load. When I get the message "The URL is not valid and cannot be loaded" I have to click okay and then click on the link again or click refresh. Sometimes it loads on the 2nd try; other times I have to refresh multiple times to get it to load. Anyone know what is causing this or what will help?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

See also http://kb.mozillazine.org/Error_loading_websites (Error_loading_some_websites)