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Cannot edit messages in Constant Contact using Firefox, but IE can.

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  • Last reply by CTCT Help

uccrevbob
uccrevbob
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After being automatically upgraded to Firefox 3.6.13, I am having problems using the email editing portion of Constant Contact. I am able to copy a previous message in CC, but when I try to edit the copied message, I click the edit button and nothing happens. (The button shows that it has been pressed, but there is no response on the screen.

This problem happened after the previous Firefox upgrade as well and took over 2 weeks to resolve.

This problem does not occur when using Internet Explorer.

After being automatically upgraded to Firefox 3.6.13, I am having problems using the email editing portion of Constant Contact. I am able to copy a previous message in CC, but when I try to edit the copied message, I click the edit button and nothing happens. (The button shows that it has been pressed, but there is no response on the screen. This problem happened after the previous Firefox upgrade as well and took over 2 weeks to resolve. This problem does not occur when using Internet Explorer.

All Replies (1)

CTCT Help
CTCT Help
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Hi Bob,

We just found your post. I apologize for the trouble that you were having on the 13th with editing in your Constant Contact account with Firefox. If you are still having trouble, please give us a call at 866-289-2101 and the Constant Contact Support Team would be happy to help you!

Happy Holidays, Marissa