This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox keep asking me to add the same add-on over and over again? Even after I've installed it.

  • 1 reply
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

more options

I install the suggested add-on, in this case "Quicktime." Then seconds later, Firefox asks me to install "QuickTime" again. I already have "QuickTime," so I don't know why I'm asked over and over again. This is probably the 10th time this week. How do i make it stop asking?

I install the suggested add-on, in this case "Quicktime." Then seconds later, Firefox asks me to install "QuickTime" again. I already have "QuickTime," so I don't know why I'm asked over and over again. This is probably the 10th time this week. How do i make it stop asking?

All Replies (1)

more options

This usually happens if the MIME type that is needed for that content isn't enabled in the QuickTime Preferences. So you need to look there.

See http://kb.mozillazine.org/QuickTime