Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 3.6.13 does not load AOL mail - it logs in ok but does not load

  • 1 reply
  • 16 have this problem
  • 3 views
  • Last reply by cor-el

RastaBluesMan
RastaBluesMan
more options

I updated Firefox to the latest version and it will not load my AOL eMails.

I can however log into my AOL account and it shows the Welcome message and number of unread mail and also shows the folders etc. including Spam folder but it does not load the eMail or will not allow me to open any eMails.- Just shows blank. BTW I can access my AOL mail Box with Internet Explorer.

I updated Firefox to the latest version and it will not load my AOL eMails. I can however log into my AOL account and it shows the Welcome message and number of unread mail and also shows the folders etc. including Spam folder but it does not load the eMail or will not allow me to open any eMails.- Just shows blank. BTW I can access my AOL mail Box with Internet Explorer.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: