This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Whem I try to update it tells me I do not have some permmissions

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

scottykea
scottykea
more options

I currently am running version 3.0.14 and I have not been able to update to newer version. I can download but when I open it a message comes up "Unable to open as you do not have all permissions"

I have a Mac with OS X 10.6.5

I currently am running version 3.0.14 and I have not been able to update to newer version. I can download but when I open it a message comes up "Unable to open as you do not have all permissions" I have a Mac with OS X 10.6.5

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.