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my crash id is bp-d90f3427-545f-4bf3-b154-62d622110109 can anyone help me? my firefox won't open at all

  • 3 replies
  • 1 has this problem
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  • Last reply by cor-el

faddily
faddily
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my firefox will not open at all after trying all the suggested solution

my firefox will not open at all after trying all the suggested solution

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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Try to delete the file profiles.ini to force Firefox to create a new default profile.

See also http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

faddily
faddily Question owner
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i tried deleting the file but my firefox still cant work.

i tried to create a new profile but the firefox wont open at all. instead the mozilla crash reporter popped up.

cor-el
cor-el
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You can try to rename (move) the Mozilla or Mozilla\Firefox folder if you have other Mozilla Applications (Thunderbird).

  • Vista/Windows 7: C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Windows: %AppData%\Mozilla\Firefox\Profiles\<profile>\

"Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders, use %APPDATA% in the File name field.
See http://kb.mozillazine.org/Show_hidden_files_and_folders