This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

An update keeps trying to install, but it seems t be unable to connect to the update server. This has been happening for weeks, and I can't make it work. Ideas?

more options

When I open firefox, an alert comes up that says an important update is ready to install, and I hit 'NEXT'. The progress bar moves, and says it is connecting to the update server. This is all that happens. I've let it try to connect for hours, literally. What is going on, and is there something that I should be doing that I am not?

When I open firefox, an alert comes up that says an important update is ready to install, and I hit 'NEXT'. The progress bar moves, and says it is connecting to the update server. This is all that happens. I've let it try to connect for hours, literally. What is going on, and is there something that I should be doing that I am not?

All Replies (1)

more options

Try this site. Installs McAfee DAT files. Seems to have fixed my problem with this issue: http://www.brighthub.com/computing/smb-security/articles/108544.aspx