This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cant hear sound on the laptop speakers when playing music, the windows sounds I can hear.

  • 2 replies
  • 75 have this problem
  • 1 view
  • Last reply by nopepsi

more options

Yes I had mozilla installed yesterday on my windows 7 toshiba computer. Ever since I got home and started it up I can't play music and hear anything. Went in to control panel and when I do a test I hear the windows tones but doesn't play music. I put a bluetooth dongle in and went to bluetooth and it plays through my s9 bluetooth headset but sounds horrible very garbled.

Yes I had mozilla installed yesterday on my windows 7 toshiba computer. Ever since I got home and started it up I can't play music and hear anything. Went in to control panel and when I do a test I hear the windows tones but doesn't play music. I put a bluetooth dongle in and went to bluetooth and it plays through my s9 bluetooth headset but sounds horrible very garbled.

All Replies (2)

more options

I fixed the outer sound from the computer but I have tried the bluetooth connection and it rings to the s9 headset and I can pair it but never plays through the headphones. The program for the dongle is BlueSoleil