This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashes every time I open it and try to go between pages, I can not use firefox, help

  • 3 replies
  • 52 have this problem
  • 3 views
  • Last reply by MikeyrInFL

mkupfx
mkupfx
more options

I converted my new computer from an old one about a week ago. Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me. We opened Firefox in Test Mode, the crashes did not happen. I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice. I don't know how to submit information to Mozilla, therefore I have no crash ID.

I converted my new computer from an old one about a week ago. Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me. We opened Firefox in Test Mode, the crashes did not happen. I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice. I don't know how to submit information to Mozilla, therefore I have no crash ID.

Chosen solution

With Test mode, do you mean starting Firefox in Safe mode ?

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Read this answer in context 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

With Test mode, do you mean starting Firefox in Safe mode ?

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
mkupfx
mkupfx Question owner
more options

Thank you so much!

MikeyrInFL
MikeyrInFL
more options

I am not clear on whether you are describing a crash with a crash message or just sudden closing of FF. In my case, it's a sudden closing of FF. If I open FF usig the icon in my quick launch bar, it's fine until I change the URL, then it closes. If I open FF from a link in any email, FF opens and immediately closes. Does the same advice apply to my specific situation? Thanks.