This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I keep getting an error "The new Java Plug-In requires a recent version of the Firefox Browser (Firefox 3 or later) I am using 3.6.13 and have the most up to date verison of Java according to their test site.

  • 1 reply
  • 65 have this problem
  • 4 views
  • Last reply by cor-el

more options

I was getting this error on an older windows xp pro machine and now it is appearing on a brand new windows 7 professional machine. I have confirmed the most up to date version of Java.

I was getting this error on an older windows xp pro machine and now it is appearing on a brand new windows 7 professional machine. I have confirmed the most up to date version of Java.

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window.