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I want to uninstall but it does not appear in Add/Remove Programs

  • 1 reply
  • 2 have this problem
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  • Last reply by cjane

cjane
cjane
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I use Firefox 2.0.0.12. When I accessed today I was aked to install an update, now the thing won't even start up. Message is "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. " I have been on your help site and am told to uninstall it, but it does not appear in Add/Remove Programs list. How can I uninstall it?

I use Firefox 2.0.0.12. When I accessed today I was aked to install an update, now the thing won't even start up. Message is "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. " I have been on your help site and am told to uninstall it, but it does not appear in Add/Remove Programs list. How can I uninstall it?

All Replies (1)

cjane
cjane Question owner
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I found an uninstall file in the Mozilla firefox program files and successfully uninstalled the old version of firefox. I have now installed v3.6.13 and all seems OK. Does anyone anticipate any other problems?