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when exiting firefox, I get this message...... 'the instruction at "0x7c901e76" referenced memory at "0x00000000". The memory could not be "read". What do I do to fix this errror message.

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  • Last reply by Svetlana

kiwi1960
kiwi1960
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This happens whenever I am shutting down firefox, ... otherwise there is no problem with the way the program runs.

I have recently had to wipe the entire contents of the desktop and reload every thing back on, .... is there an easy fix?

This happens whenever I am shutting down firefox, ... otherwise there is no problem with the way the program runs. I have recently had to wipe the entire contents of the desktop and reload every thing back on, .... is there an easy fix?

All Replies (1)

Svetlana
Svetlana
more options

If the issue takes place in safe mode as well, please re-install Firefox. http://support.mozilla.com/en-US/kb/Basic%20troubleshooting#w_clean-reinstall

Otherwise see troubleshooting extensions and themes.

Please let us know how that helps.